Ringtone and Mobile Content Ordering Help

Problems or queries with ordering ringtones or other mobile content? Find answers to your questions here!

Click here to open up the Support Form if you're having problems receiving items

How do I purchase items from this website? Simply click on the item you require (or the Order link if it is a ringtone) and a Sales Pop-Up window will appear. Follow the online ordering instructions and pay for your order. You item will then be delivered straight to your mobile phone.

Can I preview the ringtones first? Yes. To do this, simply click on your chosen song title. Your desktop media player will then play the tune.

How much does each item cost? This is dependant on your country of origin. When you select the country in the sales pop-up, the prices will be shown.

What payment methods are available? You can pay by Text, Phone or credit card. If you are paying by Phone, It is best to use a HOME PHONE (land line), as mobile phone rates will be more expensive!

I tried to order, but my make of phone is not in the dropdown list. Can I still place an order? No. If your make of phone is not on the list, then sorry, it is NOT compatible with our products.

How do I know if my mobile phone is compatible for certain media items? Click here to check phone compatibility

I've paid for my item but it hasn't been delivered to my mobile phone! What should I do? In the first instance, try one or more of the following:

• Your item should arrive instantly, but please be patient. Orders that are delivered via SMS can take up to 24 hours to be delivered dependant on local network congestion.
• Your WAP connection may not have succeeded the first time. Try again.
• Check that you phone has a signal. If you haven't got a signal, it can't get through.
• Did you check that your phone is compatible to receive the item. You should have checked BEFORE ordering! Refunds CANNOT be given for orders placed with incompatible phones.

If you have tried all of the above and still haven't received your item, you will have to fill out the online Support Form. Make sure you have all info to hand such as make of phone, item ordered, etc.
Click here to open up the Support Form

The matter will then be dealt with ASAP.

Do I have to subscribe to your service? No! You only pay for the items you choose when you visit this website. We do not charge monthly subscriptions and we don't charge you by sending you unwanted ringtones via reversed SMS.